REFUND POLICY
LEGAL DISCLAIMER
This Refund & Return Policy outlines the conditions under which refunds, returns, or exchanges may be issued by G3B Café & Market. This policy is intended for general informational purposes and does not constitute legal advice. Please consult a legal professional for specific guidance tailored to your business.
OVERVIEW
G3B Café & Market is committed to delivering high-quality food, beverages, and market goods. While most purchases are final, we understand that issues can occasionally arise. Our goal is to address concerns promptly and ensure every guest has a positive experience.
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This policy explains what items may be returned or refunded and under what conditions.
RESTAURANT PURCHASES (FOOD & BEVERAGES)
All dine-in and to-go food/beverage sales are final.
Because food is prepared fresh and perishable, we cannot accept returns or issue refunds except in the following cases:
Refunds or replacements may be offered if:
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An order was prepared incorrectly
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An item was missing from your order
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The product was unsafe to consume (e.g., foreign object or confirmed quality issue)
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A significant service error occurred
To request a correction or replacement, please contact us on the same day of your visit or pick-up.
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G3B Café & Market reserves the right to determine whether a refund, replacement, or store credit is appropriate based on the circumstances.
MARKET & RETAIL PURCHASES
Eligible for Return or Exchange:
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Unopened, unused retail merchandise
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Items returned within 14 days of purchase
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Must be in original condition with receipt or proof of purchase
Not Eligible for Return:
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Opened food items
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Gift baskets or custom-packaged items
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Seasonal or holiday merchandise
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Clearance items
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Perishable goods (including refrigerated or baked items)
Refund Method
Approved returns may be refunded to the original method of payment or issued as store credit, at management’s discretion.
ONLINE ORDERS
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Customers must notify us of issues within 48 hours of delivery
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Shipping fees are non-refundable
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Customer is responsible for return shipping unless the item was incorrect or damaged
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Refunds are issued after returned items are received and inspected
We can adjust or remove this section depending on whether G3B plans to sell items online.
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GIFT CARDS & SPECIAL EVENTS
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Gift cards are non-refundable and non-redeemable for cash (except where required by law).
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Deposits or prepayments for special events, reservations, or catering may follow additional terms that will be provided at booking.
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INCORRECT OR DAMAGED ITEMS
​If you receive a damaged retail product or the wrong item, please contact us within 48 hours so we can make it right.
MANAGEMENT DISCRETION
G3B Café & Market reserves the right to:
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Refuse returns that do not meet policy conditions
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Determine whether refund, replacement, or store credit is appropriate
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Adjust this policy as needed to support business operations
CONTACT US FOR REFUND OR RETURN REQUESTS
G3B Café & Market
116 N Townville St
Seneca, SC 29678
Email: G3BCafe@gmail.com
Phone: (630) 789-0544